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Agent 4 of 4 · Past patients, by email, text and AI call

Follow-up agentBring past patients and unbooked inquiries back with personal emails, texts and AI calls.

Past patients are your warmest audience, and the ones most often left alone. The follow-up agent reaches out to each of them by email, text and AI call — and your team approves every message before it goes out.

What the agent does

You choose who to reach — by procedure, last visit or past inquiry. The agent sends personal emails, texts and AI calls over days or weeks. Your team approves before anything goes out.

What you get back

New revenue from patients who already trust you.

Bring past patients back
Patients last seen 12+ months ago
Team approves
Audience
Select
Email
Day 1
Text
Day 4
AI call
Day 9
AI call, day 9 — calls the patients who haven’t replied, answers questions from your clinic’s information and books straight into the calendar.
38 replies · 21 appointments booked · every message approved by your team before it went out · Illustrative
Replies and bookings land back on the lead board.

The agents answer, chase and book. Your team takes over with the full conversation in front of them.

Live answers come only from your approved clinic information. Outreach to past patients is approved by your team before it goes out.

The leak

Past patients are your warmest audience, and the ones most often left alone. Personally calling, texting and writing to each of them is humanly impossible for a clinic team.

How it works

From a list of past patients to booked appointments.

1

You choose who to reach

By procedure, last visit or past inquiry — for example, filler patients last seen more than 12 months ago.

2

The agent reaches out

Email on day 1, text on day 4, AI call on day 9. Each message is personal to that patient, and your team approves it first.

3

Replies land on your board

Replies and bookings come back to the lead board. When a patient books, the agents stop following up.

Who it reaches

Past patients due for a touch-upInquiries that didn’t bookPatients not seen in 12+ monthsBy email, text and AI callApproved by your team first

What else it can send

Not only win-back messages. Any outreach your team wants to manage, sent the same way.

Review and feedback requestsPost-visit check-insAny other patient outreach you choose
Complimentary with every agent

Every conversation lands in the AI CRM.

The AI CRM comes complimentary with every agent and works with your EHR. Your team sees each patient, where they came from, the procedure they asked about and the whole conversation.

Update a price or your hours once — every agent knows immediately. Answers come only from your approved clinic information. When staff move on, nothing is lost — the agents record every patient conversation and keep it in your practice.
See the AI CRM
“Cosmasol’s technology is truly cutting edge. I have been amazed how incredibly well their AI agent performs, even when I intentionally challenged it!”
Dr. Mark EpsteinDr. Mark EpsteinPlastic surgeon, Long Island, New York
Watch the video
Questions

Questions about the follow-up agent

More in the FAQ, or ask us directly.

You do. Choose patients by procedure, last visit or past inquiry, and approve the messages before anything goes out.

No. Your team approves every message before it reaches a patient.

Replies and bookings land on the lead board in the AI CRM, with the full conversation, so your team can take over.

Yes. When a patient moves to Booked, the agents stop following up with them.

See the agents working in your practice.

Try the follow-up agent for 14 days. We set it up for you from your clinic’s information, help you at every step, and most practices are live within 48 hours. See pricing

Start your 14-day trialBook a demo

The other agents

Website agentAnswers every chat and form inquiry in seconds, 24/7, and books the consultation. Social media agentReplies to every DM the moment it arrives and moves it to a booked consultation. Calls agentAnswers the calls your front desk can’t, collects the details and books. AI CRMComplimentary with every agent. Works with your EHR.